We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@vanacollective.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@vanacollective.com.

Please inspect your order upon reception and contact hello@vanacollective.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We are a very small, start up company and as such do not have the capacity to always ship straight away. We pack orders on a Monday and Thursday and post on Tuesdays and Fridays. 

Our delivery time estimates are as below:

Standard Australian Domestic Orders: 2-10 days.

Express Australian Domestic Orders: 1-4 days.

Standard International Orders: 6-25 days.

Please note these are estimates only and shipping delays can occur. If you have any issues or concerns about your parcel arriving, please contact us at hello@vanacollective.com.